FAQs
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Cost
Is the cost of my valet laundry included in the membership price?
No, however we make it a simple and convenient facility for you to use if you wish. Once washed and ironed, we place your fresh, clean clothes straight back in your locker for you – usually the next day. Valet laundry is charged monthly and may be tax deductible if you have corporate uniforms (please confirm with your tax advisor)
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FAQ
I’m worried I may have to queue for a shower, especially in the morning?
We have plenty of showers as the “member to shower” ratios were specifically designed to cover busy periods such as the early morning “rush”.
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FAQ
I run into work and am interested in joining. Can I join, and if so, do I get a discount because I don’t need a bike park?
You are of course, very welcome to join us (subject to availability) however our prices are fixed as we are predominantly focused on the cycle commuter for our membership, you will enjoy the facilities that are at your disposal none the less !! We have a number of jogging members that still see c2c as great value for money.
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FAQ
When you say ‘secure’ what do you actually mean?
You require a smart card (provided with membership) which enables easy day to day access to the cycle centre (also monitored by C2C staff and CCTV ). There is also 2 security doors protecting the bikes and another security door protecting the locker rooms.
Whilst you are encouraged to lock your bike, we believe C2C membership fosters trust and respect between members. Nevertheless we do not take any responsibility for any theft or damage to your property on the premises.
The centre has separate male and female bathroom and locker sections, also requiring electronic access. Cards can be activated and deactivated as necessary.
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FAQ
My bike is very expensive. Who is responsible if it is stolen at C2C?
Whilst we believe C2C will provide secure parking, we must be clear that a condition of membership is the acknowledgment that storage of the bike, and all other personal property is at your own risk and responsibility.
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FAQ
I like the idea and I would like to join but I am a shift worker/work weekends. What can you do for me?
You can access C2C 24 hours per day, 7 days per week.
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FAQ
I’d prefer to bring my own clothes in and iron them at C2C. Can I do that?
Certainly, there are irons & ironing boards available for member use in each locker room.
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FAQ
Is my membership transferable to another family member or friend if I cannot use it?
Transfers can be considered but a new joining fee will apply.
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FAQ
As a member, can I leave my bike at C2C overnight or longer if I need to?
Yes, you can leave your bike at C2C as long as your membership subscription is up to date.
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FAQ
I often go out for drinks on a Friday night till late and I need my bike on Saturday. Is their provision to pick up my bike over the weekend?
You can access C2C 24 hours per day, 7 days per week.
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FAQ
What about bike repairs? Can I get my bike fixed at C2C?
Yes, we have a full service bike workshop run by Bicycle Queensland , our workshop mechanic is always more than happy to answer any of your bike questions. You can book your bike in for a service or a specific repair as required. The workshop also has a range of parts and accessories for sale.
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Cost
I am thinking of joining as a six month member but there is the possibility that my job could be transferred in the next few months. Am I committed to the membership for the full six months?
Each membership type is a term that you agree to in your contract agreement with us. Nevertheless we can consider breaking the contract under special circumstances as per our T&C’s.
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FAQ
Can I put my membership on hold?
Yes you can. We call our hold option “Time Freeze”. This reduces your fortnightly dues whilst you are not using the cycle2city facilities. You can put a Time Freeze on your membership in multiples of 1 fortnight up to a maximum of 2 fortnights each calendar year. Each time freeze period must start and end on a direct debit date. NOTE: If you are within a minimum term agreement, Time Freeze is not classified as a full payment toward your minimum agreement period.
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Cost
Is there a joining fee?
A ‘start up’ fee* applies when you join or renew your c2c membership. Please refer to our staff for the current schedule of fees.
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Cost
What is the refundable card and key deposit?
We will provide eligible members with an access card and locker key. Payment of a refundable deposit* is required prior to issuing the access card and locker key. *please refer to our staff for our current schedule of fees. Terms and conditions apply.
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