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Frequently asked questions

Can I store my e-scooter at C2C?

You certainly can!

cycle2city has secure storage facilities in Brisbane City, so you don’t have to worry about your scooter being stolen while you’re in the city.

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Is the cost of my valet laundry included in the membership price?

No, however we make it a simple and convenient facility for you to use if you wish. Once washed and ironed, we place your fresh, clean clothes straight back in your locker for you – usually the next day. Valet laundry is charged monthly and may be tax deductible if you have corporate uniforms (please confirm with your tax advisor)

I’m worried I may have to queue for a shower, especially in the morning?

We have plenty of showers as the “member to shower” ratios were specifically designed to cover busy periods such as the early morning “rush”.

I run into work and am interested in joining. Can I join, and if so, do I get a discount because I don’t need a bike park?

You are of course very welcome to join us (subject to availability) and we do offer discounted rates for runners. Please enquire at reception or send us an email for more information. 

When you say ‘secure’ what do you actually mean?

You require a smart card (provided with membership) which enables easy day-to-day access to the cycle centre (also monitored by c2c staff and CCTV ). There are also 2 security doors protecting the bikes and another security door protecting the locker rooms.

 

Whilst you are encouraged to lock your bike, we believe c2c membership fosters trust and respect between members. Nevertheless, we do not take any responsibility for any theft or damage to your property on the premises.

 

The centre has separate male and female bathroom and locker sections, also requiring electronic access. Cards can be activated and deactivated as necessary.

My bike is very expensive. Who is responsible if it is stolen at C2C?

Whilst we believe c2c will provide secure parking, we must be clear that a condition of membership is the acknowledgment that storage of your bike, and all other personal property, is your responsibility and at your own risk.

I like the idea and I would like to join but I am a shift worker/work weekends. What can you do for me?

You can access c2c 24 hours per day, 7 days per week.

I’d prefer to bring my own clothes in and iron them at C2C. Can I do that?

Certainly. There are irons & ironing boards available for member use in each locker room.

Is my membership transferable to another family member or friend if I cannot use it?

Transfers can be considered but a new joining fee will apply.

As a member, can I leave my bike at C2C overnight or longer if I need to?

Yes, you can leave your bike at c2c as long as your membership subscription is up to date.

What about bike repairs? Can I get my bike fixed at C2C?

Yes! We have a full service bike workshop run by Pedal On. Our workshop mechanic Josh is always more than happy to answer any of your bike questions. You can book your bike in for a service or a specific repair by emailing josh@pedalon.co.nz. The workshop also has a range of parts and accessories for sale.

I am thinking of joining as a six month member but there is the possibility that my job could be transferred in the next few months. Am I committed to the membership for the full six months?

Each membership type is a term that you agree to in your contract agreement with us. Nevertheless, we can consider breaking the contract under special circumstances as per our T&C’s.

Can I put my membership on hold?

Yes, you can.  We call our hold option “Time Freeze”. This reduces your fortnightly dues whilst you are not using the cycle2city facilities. You can put a Time Freeze on your membership in multiples of 1 fortnight up to a maximum of 2 fortnights each calendar year. Each time freeze period must start and end on a direct debit date. NOTE:  If you are within a minimum term agreement, Time Freeze is not classified as a full payment toward your minimum agreement period.

Is there a joining fee?

A sign-up fee applies only when you join cycle2city on an instalment plan. For Upfront Payment memberships and Multi Use Passes the joining fee is waived. Please contact our staff for the current schedule of fees or check it our membership and pass options here

What are the refundable card and key deposit?

We will provide eligible members with an access card and locker key. Payment of a refundable deposit* is required prior to issuing the access card and locker key.

*please refer to our staff for our current schedule of fees. 

Terms and conditions apply.

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