1. OUR COMMITMENT

c2c is committed to protecting your privacy and any personal information we collect. c2c complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information.

c2c is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, c2c will only collect and use personal information as set out below.

For the purposes of this Privacy Policy personal information may mean some or all of the following: a member’s name, contact details, date of birth, emergency contact details, bank account and/or credit card details, identification details (including student or seniors card identification), employment details, payment history and sensitive information.

2. COLLECTING PERSONAL INFORMATION

c2c will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a member or prospective member.

We collect personal information primarily to enable us to provide members with our services. c2c may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).

You don’t need to identify yourself when you deal with us ( e.g. to find out more about membership packages) however in certain situations we will only deal with individuals who have identified themselves to us.

When a membership or product is purchased personal information will be requested in order to provide the requested service or product, provide updated information, and advise of other c2c products, which may be of interest. You are not obligated to provide personal information however failure to do so may result in c2c being unable to provide services or products to you.

Personal information is collected directly from members or potential future members when they personally complete and submit an application form to become a member of c2c. This can be done in person at c2c, on line via our website or on the phone via one of our staff.

3. USE OF TRACKING TECHNOLOGIES

c2c may use tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer’s hard disk for record keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. These tracking technologies may allow c2c to monitor the c2c web site, and to record how many people are using the different parts of the site. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by c2c’s web site.

4. USING AND DISCLOSING YOUR PERSONAL INFORMATION

Personal Information will be used for the following primary purpose:

  • To fulfil obligations under a member’s membership agreement and/or any other contract between him/her and c2c;
  • To render services under a member’s membership agreement;
  • To provide information about products, service and/or special offers to members;
  • To obtain opinions or comments about products and/or services from members;
  • To record statistical data for marketing analysis from members.

c2c may employ other companies or service providers to assist us in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of member lists and/ or consulting services. These third parties may have access to personal information that is needed to perform their specific function. They cannot use that information for other purposes.

c2c recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of c2c, any member of the public, or to lessen a serious threat to a person’s health or safety.

Allowing us to use your image

We sometimes film or photograph within c2c so it is possible you will appear in the background. By signing your agreement, you allow us to use your image in promotional and other business-related material.

5. CONTACT BY C2C

c2c does not send advertising information without obtaining prior consent. If an individual receives communications from c2c which they do not wish to receive, they may remove their name from the database by contacting c2c at administration@cycle2city.com.au.

6. INDIVIDUAL’S RIGHTS OF ACCESS

Individuals have the right to review, amend or delete personal and/or sensitive Information that may be recorded on the c2c database. Information may be reviewed, amended or deleted by phoning 3221 6868.

A request may be made to delete personal and/or sensitive information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in c2c being unable to sell products directly and/or provide certain services including after sales services.

7. STORAGE & SECURITY OF PERSONAL INFORMATION

c2c takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, or in locked areas if in hardcopy format: these repositories are protected in controlled facilities. c2c employees are obliged to respect the confidentiality of any personal and/or sensitive information held by c2c. c2c only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de- identify personal information we no longer need, wherever possible.

8. C2C & LINKS TO OTHER WEBSITES

c2c provides links to web sites outside of the c2c site. These linked sites are not under the control of c2c, and c2c is not responsible for the conduct of companies or organisations linked to the c2c web site, nor for the performance or otherwise of any content and/or software contained in such external websites.

9. QUERIES OR COMPLAINTS

For further information regarding this Privacy Policy or to make a complaint about the steps taken by c2c to protect your personal information or privacy, please contact c2c by emailing administration@cycle2city.com.au or calling 3221 6868. We will investigate any complaints received in writing and do our best to resolve them as soon as possible.

If you are not satisfied with the result of your complaint to us, you can refer your complaint to:

Office of the Australian Information Commissioner:

Phone 1300 363 992

Post GPO Box 5218, Sydney NSW 2001

Online Form: www.oaic.gov.au (Privacy Complaint Form).

c2c reserves the right to review, amend, update and change this Privacy Policy from time to time to reflect its practices and obligations. Any changes will take effect when they are made or posted on our website.